Returns
RETURNS POLICY
We take great pride in providing you with quality products that help you stretch further. However, we understand that sometimes things do not go as planned.
If, for any reason, you are not completely satisfied with your purchase, we offer a free return policy, provided the product is new, in its original packaging, and all physical tags are attached to the product. The return policy is 45 days from the date of purchase. If the return window has expired, we will not be able to offer you a return or exchange.
Click the button below to start your return:
CONDITION OF THE PRODUCT
Of course, you are welcome to try the product on, but we will not accept returns if the returned product is not in new condition, is not in its original packaging, is missing any of the physical tags, smells of perfume or other strong odors, has been exposed to smoke, has been washed, has been exposed to animal fur, has open seams, has been altered or modified in any way or has not been properly packed for return
For health and hygiene reasons, boxer shorts and socks can only be returned in their original condition and in their unopened original packaging.
EXCHANGES
We offer direct exchanges through our return portal for exchanges to another product of the same style, price, and fit.
If you would like to exchange to another style, simply choose to return the product and select the option “Shop on our site to find something you love”. All this can be done by following the steps in the return portal.
STORE RETURNS
At this moment, it is unfortunately not possible to return products purchased online at shapingnewtomorrow.eu in our physical stores.
Returns for products purchased in-store will only be accepted at stores within the same country of purchase.
RETURNING FAULTY PRODUCTS
In the rare event that you receive a faulty product, we apologize for any inconvenience caused. Rest assured, our customer service team is here to help. Please contact Customer Service as soon as you discover the issue, and we will guide you through the return process.
CLAIMS
For claims related to product defects, please visit our Claim Portal to easily register your claim. Click here and follow the instructions provided. Our team will review your claim within 3 business days and ensure a swift resolution.
HOW TO MAKE A RETURN
To make use of our free return service, simply click the button below to access our return portal:
If you have any questions or run into any issues regarding a return or exchange, please get in touch with us.
